I COMPLETELY had an epiphany today. I recently changed my wireless carrier from VZW to AT&T because I was having a bit of signal issues. My boyfriend has AT&T so naturally I just hopped onto his plan and got an iPhone 4. One of my best girlfriends wanted me to go with her to get a cell phone because to her buying a cell phone is like buying a car. She didn't want to get swindled and be forced into buying a phone she knows she's not gonna use to it's fullest potential. She decided she wanted to go to Cricket Wireless. I asked her why she chose them of all carriers. She replied "if I can get unlimited everything for just $55/mo, why not? I don't know why you didn't"! I immediately thought to myself [self], she is absolutely RIGHT! Now for someone like me who goes so hard on ANY piece of electronic equipment, it would make sense that I take advantage of something like that. Now I know that a Cricket Wireless is nothing compared to an AT&T, but it would be nice to entertain the idea that I could surf the web, call whomever, whenever, download millions of apps, text the whole world and have a halfway decent phone all pennies compared to what I pay now.
In my previous posts, I know that I have mentioned that as soon as I could get out of my contract, I would RUN to a MetroPCS or Cricket. But when it really came down to it, I ran RIGHT TO AT&T. I like bells and whistles and when it was all said and done the iPhone is what won the race! Even though I don't have unlimited everything for a small price, my phone is AMAZING!
P.S. I am still learning some things on it so as I learn I will be posting!
Showing posts with label iPhone 4. Show all posts
Showing posts with label iPhone 4. Show all posts
Wednesday, June 8, 2011
Sunday, June 5, 2011
Team iPhone
If any of you have been following my previous posts, you guys would know how many issues I have been having with Verizon Wireless. Well VZW NO MORE! I managed to get out of my contract, and I officially switched to (drumroll please) AT&T. Not only did I move to a different provider, I did the unthinkable. Something I never said I would do! I am now TEAM IPHONE (yay). That's right, I purchased a 32GB White iPhone 4. For so long I was against the iphone becuase I had literally used Android phones since they came out. I was all about it's features and functionality. But now that I have my iphone, I don't see why I was so against it! Now I do admit, there was a little bit of a learning curve, but after a couple of days, I got the hang of it! Now that it has been a little more than a month, I am a regular old whiz! I must admit, from time to time I do miss some of the android features that I had before (like some of the FREE apps I used to have), but for the most part, this iphone is a well oiled machine that just keeps it moving.
Saturday, April 9, 2011
Upgrade Issue
Today was an interesting day for me as it pertains to my wireless experience. I attempted to go into a Verizon Wireless store to check out the HTC Thunderbolt and the Apple Iphone 4. I wanted to look at the iphone 4 first because I have been dealing with android devices for a while now. I go over to the Iphone 4, and I start to play around with it. I feel like a deer caught in headlights because I have NEVER used one before (don't judge me). I go to the Verizon store and ask some very specific questions because I know what I use my phone for. If you have read my previous blog entitled "This Samsung Fascinate!", you would know that I had a very serious issue with utilizing my call waiting and conference calling on that phone because of a software issue with the phone. Well naturally when I go to try to get a new phone, I am going to need the phone to complete those tasks appropriately.
I go in the store and have a nice young man eager to assist me because I would like to upgrade. I tell him what I use the phone for and what I am looking for and immediately he seems turned off like I am talking too much. I explain to him that I need to make sure these features work and when I explain it to him, his eyes glaze over like he has NO idea what I am talking about. After a solid 10 minutes, and me having to demonstrate the issue, he finally understands. He even goes and gets another gentleman to try to assist him with this. We try placing calls on the iPhone 4 so we can utilize the call waiting. That works fine. Then we try to utilize call conferencing after using the call waiting and it was unsuccessful. Then we try placing calls utilizing the call waiting, and disconnecting one of the calls (not all). That was unsuccessful. Next we try all of this on the Thunderbolt. These steps were also unsuccessful.
When the reps finally understand what I am trying to accomplish, and see how unsuccessful we were with trying to get this done, the rep originally helping me says "You may just have to give up on upgrading". I was shocked that he said that to me. Was he implying that I can never upgrade again if that feature is important to me? He asked me "does it work on your current phone [Droid X]"? I told him yes and showed him HOW it works. He said "well if you really care about placing those kinda calls, you may just have to use Motorola's from now on!" Again I was floored! You are telling me that even with all the money I pay each month, and with all the money that I am paying for the phone, I just have to be stuck with one kind of phone and just deal with it because I want to place calls? I thought that was the most ridiculous thing I had ever heard in my life and when I asked if he was serious he completely said yes like there was nothing wrong with the whole scenario. I asked if he had ever heard of this and he said no. I asked if he understood why I felt the way I felt, and he said yes. Unfortunately there was nothing he could do. Needless to say I was very unsatisfied.
This just further proved that Verizon Wireless doesn't care about the satisfaction of their customers. They are willing to charge you all this money for products and services, but don't really care if the product or services really work!
I go in the store and have a nice young man eager to assist me because I would like to upgrade. I tell him what I use the phone for and what I am looking for and immediately he seems turned off like I am talking too much. I explain to him that I need to make sure these features work and when I explain it to him, his eyes glaze over like he has NO idea what I am talking about. After a solid 10 minutes, and me having to demonstrate the issue, he finally understands. He even goes and gets another gentleman to try to assist him with this. We try placing calls on the iPhone 4 so we can utilize the call waiting. That works fine. Then we try to utilize call conferencing after using the call waiting and it was unsuccessful. Then we try placing calls utilizing the call waiting, and disconnecting one of the calls (not all). That was unsuccessful. Next we try all of this on the Thunderbolt. These steps were also unsuccessful.
When the reps finally understand what I am trying to accomplish, and see how unsuccessful we were with trying to get this done, the rep originally helping me says "You may just have to give up on upgrading". I was shocked that he said that to me. Was he implying that I can never upgrade again if that feature is important to me? He asked me "does it work on your current phone [Droid X]"? I told him yes and showed him HOW it works. He said "well if you really care about placing those kinda calls, you may just have to use Motorola's from now on!" Again I was floored! You are telling me that even with all the money I pay each month, and with all the money that I am paying for the phone, I just have to be stuck with one kind of phone and just deal with it because I want to place calls? I thought that was the most ridiculous thing I had ever heard in my life and when I asked if he was serious he completely said yes like there was nothing wrong with the whole scenario. I asked if he had ever heard of this and he said no. I asked if he understood why I felt the way I felt, and he said yes. Unfortunately there was nothing he could do. Needless to say I was very unsatisfied.
This just further proved that Verizon Wireless doesn't care about the satisfaction of their customers. They are willing to charge you all this money for products and services, but don't really care if the product or services really work!
Sounding Off To The Termination of VZW's One-Year Contracts
I was making my rounds on the different mobile websites, and I landed on one of my favorite sites Phonescoop. I go there when I want to learn about what's going on in the mobile world. I happen to be looking on the main page, and I come across an article that made me feel a little bit un at ease. The article is entitled Verizon Wireless to Eliminate One-Year Contracts. Naturally I read it because I have Verizon, and they have been going through so many changes since the release of the Verizon iPhone 4, that I figured what now? As I read it goes on to say that it is no longer profitable for them to offer one-year contracts because customers have been utilizing two year contracts to take advantage of lower phone prices. Earlier in the year, we saw the introduction of the iPhone 4. Then we saw that they are doing away with New Every Two discounts. Next they terminate early upgrades, now this!
With all these changes, it makes you really wonder what exactly are they really trying to accomplish? These sorts of changes in my opinion don't promote customer satisfaction. It would be one thing if these changes were gradually rolled out between a time frame of at least six months apart each, but all changes rolled out within 2-3 months. This is just another way for their company to say they can pretty much do whatever they want and there is nothing we can do about it!
With all these changes, it makes you really wonder what exactly are they really trying to accomplish? These sorts of changes in my opinion don't promote customer satisfaction. It would be one thing if these changes were gradually rolled out between a time frame of at least six months apart each, but all changes rolled out within 2-3 months. This is just another way for their company to say they can pretty much do whatever they want and there is nothing we can do about it!
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